Tonketti

Rayon - Rayon is a beautiful light cool fabric perfect for wearing on hot days in the tropics. It will last for years provided you take care of it. 

Many people mistake Rayon for very high quality poplin or cotton fabrics. The softness and durability of Rayon is why many designers are choosing to use this fabric. It also prints very well and has a lovely drape which favours long flowing styles! 

Depending on the weight of the fabric, a cold delicate wash with line dry is recommended. 

Some of the Rayon fabrics are very fine and light, they are best handwashed. 

Crinkle Rayon is a rayon that will shrink even in a cold wash. It will go back to size with warmth either by wearing or a warm iron! 

Leather - read more about tips on leather care.

RETURNS AND EXCHANGES

CONTACT US AT : hello@tonkettitrading.com.au only to avoid confusion

IMPORTANT : Please read all the following conditions

THERE IS NO REFUNDS ON SALE ITEMS FOR CHANGE OF MIND PLEASE CHOOSE CAREFULLY AND ZOOM IN ON FABRIC TO ENSURE YOU ARE HAPPY! Colours can display differently between devices, if unsure ask us to send a photo of the fabric before ordering, we are more than happy to oblige.

You MUST contact us before sending an item back or we will return the item back to you.

All returns must be sent within 10 days of receipt.

All tags still attached and unworn. We don't accept returns for swimwear or personal body products.

Sale items are not refundable. Please choose carefully when purchasing sale items!

Free Returns for Store Credit: 

• Tonketti will offer free standard return shipping if you are returning any FULL PRICED items for a store credit.
• Email us on hello@tonkettitrading.com.au to request a Free Returns Label. You will need to have access to a printer to use it. This is only for items returned for STORE CREDIT. If you are requesting a refund then the return shipping cost is your responsibility. It is not available on any items purchased on sale or during any promotions. This includes any FREE SHIPPING PROMOTIONS or if you have received Free shipping.
• Please return your item/s to;
• Tonketti Trading 197 Boyles Road Kuranda QLD 4881

Returns for refund:

• We offer refunds on FULL PRICED items only. We do not offer Refunds on Sale items.
• Items purchased during any promotions qualify for STORE CREDIT only, this includes FREE SHIPPING promotions.
• You will be required to cover all the postage costs. 
• Items must be returned in same condition as received and with tags attached.
• Please return your item/s to Tonketti Trading 197 Boyles Road Kuranda QLD 4881
• Refunds will incur a 5% refund processing fee. Conditions apply.

Returns for Exchange

• We no longer hold items for exchange. This is due to customers asking us to hold things and then never picking them up. It is a big problem, sorry for any inconvenience this may cause.
• If you see we have another item you would like to exchange your item with, then place your order on our website and we will refund you the amount for your original item when it is received by us!

VIP Customers

• VIP Customers are considered anyone who makes 2 or more purchases from our website
• VIP customers will receive more Sale and promotional deals than people who just sign up as normal. If you do not want to receive the regular emails you can opt out at the bottom of the emails when you receive one.

Damaged in Post Items

Albeit very rare, if an item is damaged whilst in transit we do not accept responsibility. We take great care when packaging your items to avoid this happening! You can take up the issue with Australia Post, we will provide you with the information you will require. 

Photo colours

We source some of our photography from the different suppliers. It is very difficult to portray the true colour of an item. Your phone, Ipad or computer screen could also make product colours appear differently to what they appear in real life! In this situation we cannot be held responsible for any perceived issues relating to this.

Please check through all the photos on the listing to gauge any variances and message us if you have any concerns. Sometimes we include separate photos if we think the original pictures aren’t taken in a true light!

INTERNATIONAL ORDERS

Returns – If you would like to return an item for store credit then send to Tonketti Trading 197 Boyles Road Kuranda QLD 4881. The item will need to be tracked and send back via Air freight. If you are returning for Refund we will not refund the item until we have received it and all shipping charges are removed. Please NOTE we do not offer Free Returns on International orders.

Please see our Shipping Conditions page for more detailed information on Shipping Charges.

International Shipping can be costly. To help reduce the burden we have subsidised shipping rate if you spend over a certain amount. This could lead to a saving of up to $20 Australian $$ depending on your purchase amount.

CUSTOMS CHARGES – The Customer is responsible for any Customs duties and taxes that may be incurred on items shipped to their country. Please check with your countries Tax office for more information. NOTE: In some countries these fees can add up to be quite a lot so please check. If the item is returned to SENDER due to non payment of these fees we will not refund the amount. Instead we will remove the shipping fees incurred and whats left over will be added as Store Credit.

Processing Time

• We process all returns within 2 working days of receiving your items! If you require your item urgently then please contact us to advise us. 

Faulty Items

• Please email info@tonkettitrading.com.au if you believe your garment has a fault.  We will treat this with the highest of priority.  We check over all our items before posting to you so it will be very rare that you will receive a fault. If your item has a fault we will replace it with the same item or will repair it for you if practical and return to you. If we no longer have the item in stock you will receive a refund! If you decide that you no longer want that style then it will be considered a change of mind purchase!