Shipping Information

 Free Shipping Deals:

  • Free shipping is available for orders over $100 AUD within Australia.
  • Standard shipping is used for free shipping deals.

Express Shipping:

  • Express Shipping is not available for orders placed after 2:00 pm. They will be processed the following day.
  • For urgent delivery, contact us by phone before or immediately after placing your order.
  • Delays may occur due to our location.

International Postage:

  • International shipping will be sent by standard air.
  • Delivery times cannot be predicted accurately at this stage although complaints are rare.
  • If your item goes missing or is delayed, contact us to lodge a case with Australia Post.
  • Tonketti is not responsible for items that go missing after delivery.
  • You will be responsible for all customs, duties, taxes or fees that are incurred by your country

Shipping Costs for Large and Bulky Orders:

  • Shipping costs for heavy items depend on size and weight and will be calculated during checkout.
  • Larger items may be shipped by a courier, which could take longer.

Delivery Time:

  • Due to our location in Kuranda, Far North Queensland, there may be delays due to remote location. We process all orders on the same day that are received by 2pm
  • If you haven't received your items within 8 business days, email us with your name and order number.

Tracking Your Order:

  • Once your order is packed, you will receive an email with a tracking number from Australia Post.

New Zealand:

  • Only $10 AUD shipping if you spend over $150 AUD.
  • Delivery time for New Zealand orders is 5-10 days.
  • Bulky or heavy items may incur additional shipping charges.

UK, USA, Canada, and Other Countries:

  • You are responsible for any customs, duties, taxes, or fees charged by your country.
  • Only $30 AUD shipping if you spend over $150AUD. Up to 2kg in weight.
  • Any order over 2kg in weight will incur more shipping charges, please contact us if this happens and we can give you a quote
  • Delivery time for UK, USA, Canada, and other countries is approximately 8-14 days.
  • Shipping costs vary based on weight.

Your Country is not listed?

  • Contact us if your country is not listed, and you would like to make a purchase. We can add your country to our list.