Important Note regarding Express Post - Our shop is located in Kuranda in Far North Queensland, it is a little off the beaten track and unfortunately
NOTE: Any free shipping deals are always Standard shipping unless stated otherwise. The free shipping deals also only apply to items over the value of $50 AUD
Express Shipping is not really what you would expect in the City. We pack and send our orders at the end of each day around 3.30pm. Any orders received after then won't be dealt with until following day!
If you require urgent delivery please message us straight after the order or before order and we'll see what we can do to make the process faster for you! We really only want you to get the best experience and hope you understand our challenges with location xxxx
*NOTE: INTERNATIONAL REDUCED SHIPPING RATES AVAILABLE IF SPEND OVER $200 AUD - scroll down further for more information
*NOTE : FREE SHIPPING RATES WHEN SIGNING UP apply to shipping charges $9 AUD and under.
*NOTE: INTERNATIONAL Countries you are responsible for any VAT, Customs costs, taxes and duties that your country may add to your purchase at your border. These costs can be considerable, please do some research if you do not understand what your countries fees are!
NOTE : We do not take responsibility for any items that get lost in the Mail
FREE STANDARD SHIPPING ON ORDERS OVER $150 IN AUSTRALIA ONLY
NOTE: If you would like Express Shipping when you spend over $150 AUD there should be an option for you to choose Express although this will be at your cost.
Please note the usual terms and conditions apply on returned items please refer to Returns page!
Shipping Costs for all other items will depend on the size and weight of the item. This will be calculated in the checkout page.
Larger items maybe shipped by a courier. These can take longer than Australia Post. Please contact us before ordering if you need it urgently.
The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.
We are located in a lovely small Hippy Rainforest Village in Kuranda in Far North Queensland. Due to this the posty man might have had a big night and can't send our treasures away as quickly as we would like. We'll endeavour to wake him up as soon as we receive your order, this might require lots of drumming, dancing and sometimes he likes a smoke!
There is a big celebration when he sends the items off to you so don't stress the package will come to you with lots of peace love and hippy vibes!
We understand that some of you are really excited and want your item yesterday but that isn't always possible as yesterday has already gone and we didn't know to send it then!
If you have not received your items within 8 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking your order
Once your order is packed and leaves our hippy community you will receive an email with a tracking number to track your parcel with Australia Post.
If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.
Only $15 AUD Shipping if you spend over $150 AUD - This is with Standard Air which can take up to 14 days but usually is very quick!
Items that weigh over 500g up to 1kg usually cost $30 AUD to ship via Australia Post. Items up to 500g usually cost $18 AUD to ship via Australia Post.
Shipping some bulky and heavy items may have to be calculated seperately! They may incur extra shipping charges!
Tracking your order
Once your order is packed and leaves our village you will receive an email with a tracking number to track your parcel.
UK,USA & Canada and other *
NOTE: You are responsible for any customs, duties, taxes and other fees that your country may charge you.
Only $35 AUD Shipping if you spend over $200 AUD - Usually $49 AUD
Items that weigh over 500g up to 1kg usually cost $49 AUD to ship via Australia Post to UK, USA and Canada .Items up to 500g usually cost $25 AUD to ship via Australia Post.
Items over 1kg incur much larger charges.
This is with Standard Air which can take up to 14 days but usually is very quick! I've had situations where customers in the states receive items quicker than Australia !
Tracking your order
Once your order is packed and leaves our village you will receive a tracking number!